RoadReady is an app that is constantly being monitored and updated as the technology of both the phones and the app evolves over time. However, there may be times when your app has a problem. The troubleshooting guide below is designed to help you find simple fixes to get you up and running again with little or no disruption to the mapping of drives for the licensing process.
REMINDER: There is currently no profile page dedicated to you Your access data (e-mail address and password) can be displayed. Before proceeding, make sure you have the correct credentials for your app. If you don’t remember which email address you used to create the account, email Customer Service with the full names of the driver and adult on the account, and the driver’s date of birth. You will be contacted shortly afterwards with your login details.
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General problems with the app
The first thing you can do if RoadReady is not working properly is to delete the app and download it again. This ensures you have the latest version of the app and will not lose any data as it is stored on our servers. This should solve most problems. Make sure you have your correct credentials handy as you will need to sign in again after re-downloading the app.
Specific issues
Trouble signing in to the app
There is only one login for each RoadReady account. Usually this is the email address used by the parents or other licensed drivers who originally set up the app. Confirm with stakeholders which address was used and use the Forgot Password? Link on the app home page.
Forgot your password
If you forgot your password, just use the Forgot your password? Link in app to receive reset email and then you should be done.
Did not receive password reset email
Some email Domains mark our reset emails as spam. After confirming which email address is used for the account, check your spam folder for the reset email. If you haven’t received one, contact customer service and we can resubscribe and add you back to your account.
Retrieving your log
You can retrieve your log at any time . Just click on the three white lines in the top corner of the app and select “Export logbook”. You can then send your log to the email address associated with the account for you to print, sign and take to the DMV when your driver goes to the test.
Odometer reading is not recorded
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Mileage tracking was part of the original app, but since the DMV does not require mileage for the licensing process, this part of the app is no longer supported. You can ignore this column.
Tracking Level 2 driving requirements
Once your driver has completed their initial driving license requirements, you can create a new driver in the app to track the new driving times capture . Just create a new driver with (level 2) as last name and record all new trips with this driver. You can delete the old hours if you print out the logbook and fill in the new requirements.
The app didn’t record my journey
You can enter any journey manually if not available saved correctly. To do this, please follow these steps:
- Open RoadReady and log in to your account
- Click on the main menu (three lines on the top left of the dashboard)
- Select “Log previous trip”
- Enter the start time, duration, weather, ride time and time of day for the ride
- Click on “Save”. at the bottom of the screen
Delete drive
If you accidentally added a drive or recorded it incorrectly, you can delete it. To delete trips, please follow these steps:
- Open RoadReady and log in to your account
- Click on the main menu (three lines in the top left of the Dashboard)
- Select “View log”
- In the log, find and select the trip you want to delete
- Click on the Summary screen on “Delete trip”. of the selected ride
My night ride recorded as a day ride
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The app determines local sunset times based on the location of the device and the time at the start of the ride, and the app marks the drive accordingly . However, if you wish to overwrite this, you can simply select “night” after the drive is complete, or “edit” an existing drive. To edit drives please do the following:
- Open RoadReady and log in to your account
- Click on the main menu (three lines top left in the dashboard)
- Select “View log”
- In the log, find and select the trip you want to edit
- Click on “Edit”. Trip” on the summary screen of the selected trip
- Click on “Time of day”, then select “Night” and then click on “Done”
- Click on “Save”, to save your changes
You can also google “sunset at (your location)” to determine when the night rides start.
Adding a second child to the app
To create a new driver, log into the app and click “+ Add new driver” to add a new driver create instead of selecting the name of the current driver on the account. Enter your details and click save and you should be all set.
The app expires during a ride
The timeout function built into the app is based on GPS -Tracking and will also time out with no movement for 5 minutes. Although it cannot be disabled, you can disable it for your phone. Go to Settings > Privacy > Location Services and set RoadReady’s location access to Never.
You have created two separate RoadReady accounts for one driver
Unfortunately, there currently are no way to link two accounts set up for the same driver. We recommend that both parents and all riders log into the same account using the email address and password that was used to initially set up the account. This way all drives stay in one place! If you have already created two accounts, you can print the logbooks of both accounts if they suit your needs, or you can add the trips from the smaller account to the larger one using the Log Previous Trip feature.
Trip has not been saved
You can then manually enter unsaved trips by doing the following:
- Open RoadReady and log in to your account
- Click on the main menu (three lines on the top left of the dashboard)
- Select “Log previous trip”
- Enter start time, duration, weather, road type and time of day for the drive
- Click “Save” at the bottom of the screen
Cannot see text as you type
The app has a Problem with zoom mode. Delete the app and download it again, you should be running as usual. You won’t lose any data as it’s stored on our servers.
If the problem persists, go to Settings > Display & Brightness > scroll down and check if you’re on Standard View or Zoom . If you have it set to Zoom, set it to default and reopen the app.
Drives will not sync between devices
As long as two devices are signed into the same account, and recording drives should they eventually sync. Just keep an eye on your logged drives and check the next day if they are synced. If the problem persists, contact customer service.
App features
Q: How can supervisors and youth access their rides and ride logs on different devices?
A : RoadReady driving sessions and the driving log are account specific. Caregivers and teens can use the same email address and password associated with this account to access their rides and ride logs on different devices. For example, if Mom and Dad both spend time supervising their teenage driver, they must share account logins in order to add time to a log.
Q: Can logs be from two different accounts merged?
A: While two or more separate ride logs cannot currently be merged in the app, RoadReady offers users the ability to manually enter rides not previously recorded with the app. Manually entered trips are shown in the logbook.
Q: How do I delete a driver from my account?
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A: RoadReady allows you to add new drivers to any account so you can keep multiple young people manage drivers. The app doesn’t currently allow you to delete drivers from your account.
Q: I started logging my trip and at the end I noticed that my trip summary was recorded incorrectly. Is the app broken?
A: RoadReady relies on the ability to track your journey based on GPS data and a connection to an internet source. If you are driving in an area with little or no network coverage, the app may not work properly. Also, if you don’t allow the app to use your current location, the app won’t work properly when it’s closed or your phone is locked. We’ve built in some extra features to account for low coverage and a weak connection to GPS data, but RoadRead works best in high coverage areas and if you allow it to access your current location. If you encounter this problem, please contact us and let us know. We’re happy to help and provide you with more information.
Q: Can I edit part of my hard drive?
You can edit the time of any ride that you think was recorded incorrectly.To edit trips, please follow these steps:
- Open RoadReady and log into your account
- Click on the main menu (three lines in the top left of the Dashboard)
- Select “View log”
- In the log, find and select the trip you want to edit
- Click on the Overview screen on “Edit trip”. of the selected drive
- Click in the field you want to edit, make your changes, then click Done
- Click Save to save your save changes
Q: I was halfway through mandatory supervised driving when I found out about your app. How do I add my previous trips to the RoadReady log?
A: RoadReady allows you to manually enter trips that you may not have tracked with the app. Click on “Log Previous Ride” in the menu and enter the information associated with each of your tracked trips. These trips are then added to your logbook.
Q: How can I share my RoadReady experience with friends and family?
A: At the end of each of your trips, a drive summary is generated. Before clicking Save Drive, you can click Share Drive for options to share this drive on your social networks, or to text or email the drive to friends and family.
App Platforms
Q: Is RoadReady available for use on iPad?
A: RoadReady is an app for use on iPhones. Although RoadReady can be downloaded from the App Store for iPads, it does not work properly on the iPad. The app requires GPS connectivity, which is not currently available on the iPad, to function properly and accurately record and track your ride.
Q: Is RoadReady available for Android?
A: Yes! It can be downloaded here.
App Emails
Q: When I downloaded the RoadReady app, I received an email right away. Am I on a spam email list? How do I stop receiving emails?
A: RoadReady would like to accompany you during the supervised driving process. We’re here to answer your questions and guide you through the experience. Every new RoadReady user will receive an introductory email. After this introduction, we will send you an email with an update of your ticket every week. This is our way of reminding you to keep driving and making sure you gain a lot of experience behind the wheel. Also, you may receive email communications from our sponsors when you create your account, if you have opted-in. Your email address will never be shared with our sponsoring companies. All emails from RoadReady, the Parental Assisted Driving Program and its sponsors are distributed by RoadReady and personal addresses are not provided directly to third party agencies. If you wish to unsubscribe, you can do so by clicking unsubscribe at the bottom of any of our email communications.
The Parental Controlled Driving Program
Q : I noticed RoadReady is a component of the parent’s supervised driving program. What is this program?
A: The Parental Supervised Driving Program is a resource that parents and guardians can use when teaching their teenager to drive. The program includes the RoadReady mobile app, a printed curriculum available from state licensing agencies, a social network on Facebook, Twitter and YouTube, and a website: www.theparentssuperviseddrivingprogram.com. The mission of the Parental Controlled Driving program is to provide parents and guardians with the resources needed to ensure their teen is a well-trained, safe driver when they begin driving independently.
Q: Where can I get a copy of the Parental Controlled Driving Program?
A: The Parental Controlled Driving Program is distributed to parents and teens by participating government agencies when teens receive their learner permits. For more information and to download a copy of your state’s guide, please visit www.theparentssuperviseddrivingprogram.com.
Q: My teenager and I use RoadReady to track our supervised driving. What other way can I ensure my teenager learns to drive safely?
A: Parents and guardians play a key role in educating their teenagers to drive. Studies have shown that the more time parents and guardians spend behind the wheel with their teen, the safer the teen is when driving independently. We encourage you to take advantage of the many resources available to you through the Parental Supervised Driving program and spend as much time as possible practicing driving with your teen.
Q : I have a question that was not addressed on this book page. What is the best way to contact RoadReady?
A: We’d love to hear from you. Please fill out the feedback form on roadreadyapp.com and we will get back to you as soon as possible.
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